Booking & Timing

When should I Book?

• It is recommended to book transfers as soon as your flight times are confirmed.
• Early booking is especially important for early‑morning or late‑night flights.
• Booking early also helps ensure vehicle availability.

What time should I depart?

• Allow enough travel time to arrive at the airport before your check‑in desk opens.
• Travel time may vary depending on time of day, traffic, and roadworks.
• It is the passenger’s responsibility to ensure timings are adequate.

When should I arrange arrival pick up? 

• Call your driver once you have collected your luggage and are heading to the pickup area.
• Standard pickup is 40–60 minutes after landing to allow for immigration and baggage reclaim.
• Your driver will confirm the exact pickup location.

What if my Flight is delayed?

• All arriving flights are tracked, and pickup times are adjusted automatically.
• No extra charges apply for delays.

Service Types

Do you offer Private Transfers

• Yes you will have exclusive use of the vehicle for you and your group, unless arranged otherwise.

Shared Shuttles

• You will not share a vehicle unless this has been requested and agreed in advance.

Payments & Pricing

Is the price we agreed a fixed price?

• Yes. Any prices are pre‑agreed and do not change due to traffic or flight delays.

Does the fee include airport pickup and drop‑off fees?

• Yes. Airport pickup and drop‑off fees are included. 

What payment method do you accept?

• We accept cash and card payments
• Payment is made in full on the day of travel.

Passenger Requirements

Do you have Child Seats?

• Baby, child, or booster seats can be provided on request, often free of charge.
• Availability may vary, so please request in advance.

Do you have luggage size restrictions? 

• Please specify the amount and size of luggage, especially large items, so the correct vehicle can be allocated.

Cancellations & Changes

What if I have to cancel?

• Free cancellation if made 24 hours before travel.
• Late cancellations may incur a charge for the first leg of the journey.

Can I amend my booking? 

• Changes to pickup times or destinations are usually possible.
• Contact the company as soon as possible when changes are needed.

Waiting Times

What is the drivers waiting time policy?

• Drivers will wait until passengers have collected their luggage.
• If luggage delays are significant, please call your driver to keep them informed.